FAQ

Frequently asked questions

To unsubscribe V-Wizard, please contact our Customer Service via email at this email address [email protected] .

Our operating hours are as follows:
Mondays - Fridays: 1pm - 10pm
Saturdays: 2pm - 6pm
Sundays and Public Holidays: Closed

We are located at 45 Ubi Crescent Singapore 408590

AIM System Pte Ltd is legally registered in Singapore

On 1st July 2014.

They can be found in the AIM system member site, in the section.

Email: [email protected] Hotline: +65 64971 7998 Live Chat: AIM App.

Our friendly live chat support team's operating hours as follow:
Monday - Friday: 1pm - 10pm
Saturday: 2pm - 6pm
Sunday: Closed

Step 1:
Log in to your Affiliate account via aimsystem.cloud/member.

Step 2:
On the side menu, click on “Membership” and select "Signup"

Step 3:
On the side menu, click on “Membership” and select "Signup"

Step 4:
Fill in all the required details of your new member.

Step 5:
Scroll down to "Package Info" and select the correct package your new member would like to sign up for.

Step 6:
Under “Payment Type”, select “UP – China UnionPay”, and select the “MOOVpay” box.
It is important that you read through our Terms and Conditions before you select “Agree”.
*Before you select “REGISTER”, please allow pop-ups in your browser.

Step 7:
You will be directed to the China UnionPay payment gateway. Please follow the instructions to complete the transaction.

You will be automatically redirected back to the AIM system once your transaction is successful.

For new user:
1. Register at https://vmoreasia.com/ as V-MORE user.
2. Register via the QR code or referral link given by referral.
3. Register https://aimsystem.cloud/member by using Registration function.

For existing affiliate:

1. Register on behalf for the new affiliate by using Signup function after login
2. Share your Invite Affiliate QR code with friends to register as affiliate.
3. Share your V-MORE referral link with friends to register as V-MORE user.

No. Verification will be done upon registration to ensure no duplication of NRIC and email address.

Your referral ID is the username of the account.

Members have to be at the eligible age of 18 and above.

You may edit your personal details in profile except Name, NRIC and date of birth. If you would like to edit Name, NRIC and date of birth. Each application will be charged an admin fee of US$20. You may follow the steps below to submit your request:
• Step 1: Download the Change of Personal Details form in the member's site, under the section.
• Step 2: Enquires can be sent to [email protected] with the completed form and ID verification card.

Step 1: Click on ‘forget password’
Step 2: The new password will be sent to your email which is registered in AIM system.

Ensure that you have keyed in a valid email address and do also check your spam folder.

Booking flow/Guide

Step 2: Request for booking services and provide the following information:

1.preferred booking venue and duration.
2.preferred date and time slot (up to 1.5 hour per slot).
3.Your details

Minimum headcount requirement
In order to successfully book a room, there is a minimum headcount requirement for each venue as show below:

Meeting room 1- 5 to 10 prospects
Meeting room 2 - 10 to 30 prospects
Meeting room 3 - 30 to 60 paxs

• All bookings are subjected to availability and only through counter booking
• Do notify the Customer Service if you wish to cancel your booking
• All cancellation are to be done at least 1 day before booking dates, failure to do so will result in penalty (refer to the card system at the bottom)

Available booking timings

Monday to Friday: 1pm – 10pm
Saturday: 2pm – 6pm

Houserules (do’s and donts)
Don’t destroy anything.
Don’t abuse the space.
Don’t consume any food or drinks.
Don’t take in any additional chairs or tables.
Don’t book multiple rooms at the same time slot
Do inform the staff if you wish to cancel your booking
Do fill in the checklist provided before using the premise.
Do keep to your booking timing as no extension will be granted.
Do be considerate to the next user and clear out by the end of your timeslot promptly.
Do arrange all equipment/chairs back to its original position before leaving.

* Failure to comply with houserules will result in penalty base on the card system
Yellow and Red card system


Failure to abide by one house rule will result in a “YELLOW CARD”.

Failure to abide by two house rules will result in two “YELLOW CARDS” which constitutes to one “RED CARD”.

Once a “RED CARD” has been issued, the respective person is temporarily banned from making future bookings for one month.

Card Status will be refreshed on a monthly basis.

In Google Play Store & Apple App Store.

These are the functions in the app:
• AIM login to the member's site.
• Login to V-MORE
• Updates of company's events & news.
• AIM, V-MORE and B4P FAQ.

There is an icon on the top right hand corner which stores the past and current news.

Currently there are Traditional Chinese & Simplified Chinese for AIM App.